Ballymaloe Crafts Ltd takes our obligations to you under Data Protection very seriously. The EU General Data Protection Regulation puts you, the customer, in control of your personal data, in terms of how it is used and secured. For your convenience, we have prepared this summary of our Data Protection Notice - Please visit request a copy from the Shop. 
Who we are

When we talk about "Ballymaloe Crafts Ltd, or 'we' or 'us', we are talking about   Ballymaloe Shop & Cafe, Ballymaloe House, Shanagarry, Midleton, County Cork, Ireland, a registered company number 105971. Ballymaloe Crafts Ltd is a well-established Craft Shop & Cafe that prides itself on outstanding customer service and friendly, homely atmosphere. 

For more information visit

What personal data we collect

We only collect the minimum amount of personal data required, to deliver the products or service that you purchase from us. Typical examples of the personal data we collect and hold includes information required to identify you, your contact details and information in relation to the products and services you obtain from us, your credit card details to facilitate payment, or any other data you provide which is necessary to ensure we meet your requirements.

How we obtain and process your personal data

We will obtain personal data from you directly when you contact us by telephone, email or post. We may also obtain your personal data if you book and pay for our services through our Partners, who act on our behalf and to the high standards we require in terms of data collection and data security.

Our legal bases for using your personal data

Whenever we request or process your personal data, we must have a legal basis to do so. We take this obligation very seriously, and will only request and obtain information from you under the following circumstances:


  1. Performance of our contract with you

We process your personal data in order to be able to provide you with the very best customer experience in terms of products or services that we have agreed with you.


  1.     Compliance with our legal obligations

We are required to process your personal data to comply with various legal and regulatory obligations, for example complying with our obligations under Company law to retain records of transactions.


  1.     Where you provide consent

We may, at times, request your consent to process your personal data for specific reasons. For example, we will request your consent to occasionally advise you of our products, services or special offers that we believe may be of interest to you. We will only share your personal data with our own carefully selected Business Partners who work on behalf of Ballymaloe Crafts Ltd, and we will not share or divulge your personal details to any third parties whatsoever. You have the right to withdraw your consent at any time.


  1.     In our legitimate interests

We will process your personal data to help us to conduct our business in a responsible and commercially prudent manner. Activities carried out on this basis include: premises security through CCTV, analysis of customer transactional data to help us develop new products and services, and direct marketing of our products and services. When we process your personal data in our own interests, we will at all times ensure that there is a fair balance between our interests and your rights and freedoms.

Sharing your personal data

We will share your personal data within Ballymaloe Crafts Ltd and with third parties where required for business, legal and regulatory purposes, including with:

»    Trusted third parties who perform services for us, including IT providers, and   other service providers for Ballymaloe Crafts Ltd. 

»    Statutory, Regulatory and Law enforcement authorities, as required by law.

Where such third parties operate internationally, we will take steps to ensure that any transfer of your personal data outside of the European Economic Area (EEA) is managed carefully in full compliance with applicable data protection law.

How long will we keep your personal data

We will retain your information for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, and legitimate business purposes, including, but not limited to dealing with any claim or dispute that might arise in connection with the services you receive from us.


Website Privacy Statement

Ballymaloe Crafts Ltd (Shop) is committed to preserving the privacy of all visitors to (“our website”). This privacy statement relates to our practices in connection with our website. Ballymaloe Crafts Ltd (Shop) fully respects your right to privacy.  We will not collect personal information/personal data about you when you visit our website unless you choose to provide that information using the “contact us” forms; "General Enquiries", or when you “purchase” a product or products using our shopping cart. By using this site, you consent to the collection and use of your information under the terms of this privacy statement which is in accordance with the Data Protection Acts, 1988 and 2003 and the General Data Protection Regulation, (GDPR) 2018, the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011. Please read the following privacy statement to understand how we use and protect the information that you choose to provide to us.

Personal information which we collect from you

When you visit our website you may wish to provide certain information about yourself, such as when you complete our "Contact Us" email forms. Ballymaloe Crafts Ltd (Shop) does not collect any personal data about you on this website, apart from the information which you volunteer to send us in the “Contact Us” forms above.  

Non-Personal information which we collect 

Where you visit our website, certain non-personal data is available to us through our internet service provider.  This non-personal data is collected on a statistical, aggregate, non-individual basis.  This information may include the IP address from which you access our website, the type of browser used to access our website (Internet Explorer, Firefox, etc.), the type of operating system used to access our website (Windows, Macintosh, etc.), the “top-level” domain name used (ie, .com, .org, etc.), the date and time of your visit to our website and the number of pages you visited on our website.  

Use of your information

Any information which you provide is not made available to any third parties and is only used by Ballymaloe Crafts Ltd (Shop)  in line with the purposes for which you provided it (e.g. to contact you and answer any queries which you have raised or to address any other feedback which you send us) or for any reasonably incidental purpose. 

Disclosure to Other Parties

We do not disclose, sell or distribute any personal information which you send to us to any third parties.  We may pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you. Your personal data may also be anonymised and used for statistical purposes.  Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

IP Addresses

An IP address is a number that is assigned to your computer automatically when you use the internet. When you visit any web page in our website, our servers log your IP address. We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. 


A cookie is a small file sent to your browser from a Web server and stored on your computer's hard drive to identify you as the user of the website. Many internet sites use cookies. Typically they are used by the website to identify the person accessing the website to track the person’s use of the site and any repeat visits made by that person.  

By using our website, you agree that we can place these types of cookies on your device. Your browser will give you the option of preventing websites using cookies or deleting cookies that have been accepted.  Your browser’s help service or help manual will show you how this is done. If you do not want your browser to accept cookies, you can “turn off” the cookie acceptance setting in your browser setting.  However, you must note that this may stop our website from working properly on your device. If you do not change your browser settings to refuse cookies, our website will issue cookies when you visit our website. If you continue to use our website, you agree and consent to our use of cookies on your device.  

Google Analytics

The Website uses Google Analytics to collect information about how visitors use the Website. The Cookies used by this product collect information in an anonymous form and are used by many different websites. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity

and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you wish to opt out of being tracked by Google Analytics across all websites, please visit


Ballymaloe Crafts Ltd (Shop) takes the safety of your data very seriously. We employ security measures to protect your information from access by unauthorised persons and to guard against unlawful processing, accidental loss, destruction and damage and we will do our best to ensure that all records we hold remain secure in line with our obligations under Data Protection Acts, 1988, 2003 and 2018. We take our security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness. We review our security procedures regularly.  


We do not retain your personal data for longer than it is necessary for us to comply with the purpose for which you gave it to us.  Any personal data which you provide to us using this website will be used in line with the purposes for which you provided and after this purpose has been completed, we will delete your personal data.  

Accessing Your Information

You are entitled to see the information we hold about you. On written request, we supply copies of your personal data which you may have supplied to us using our website.  If you wish to obtain copies of this personal data, you should write to the Data Protection Officer of Ballymaloe Crafts Ltd (Shop) , Shanagarry, Midleton, County Cork, and request a copy of any information held by us in your capacity as a Data Subject. There is no charge for such a request of your personal data. Your request will be dealt with as soon as possible and will not take more than 30 days to process. In the event that your request is unusually complex, or requires us to obtain additional information, we may extend this timeframe and will advise you fully of this, together with providing an explanation to you. If you discover Ballymaloe Crafts Ltd (Shop) holds inaccurate information about you, you can request that we correct that information. In certain circumstances, you may also request that data which you have supplied via our website be deleted (although you should note that if you request a deletion, you would generally be expected to identify some contravention of data protection law in the manner in which Ballymaloe Crafts Ltd (Shop) processes the data concerned).  Upon written request, we will supply you with a Data Rectification/Erasure Form for this purpose.  

Contacting Us 

If you are concerned about how your personal data is processed by our website, please do not hesitate to bring these concerns to our attention using the contact details below: 

Ms. Maura Daly,
Data Protection Officer,
Ballymaloe Shop,
County Cork.